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Where should we send your order?

Choose your destination country and language.

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What forms of payment do you take?
We accept payment by credit card (Visa and Mastercard) as well as PayPal.
For orders made and delivered in Portugal we also accepted ATM payments.

What currency are your prices in?

Prices shown on Uila website are listed in Euros (€), except for orders made and delivered in the USA and United Kingdom, where prices are listed in USD and GBP, respectively. If you are viewing the website from the UK or a country in the EU, the prices listed on the website are inclusive of Portuguese VAT.
Prices do not include shipping costs, custom duties and/or other taxes.

To which countries do you ship?
You can do your orders and have it delivered in the USA, Angola and the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Chez Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and United Kingdom.
If you wish to place an order from another destination, please contact us to [email protected]

Is it safe to pay at our website?
Our website has a security certificate to ensure that all your data is protected.
All data collection is made by one of the most secure encrypt systems, the SSL (Secure Socket Layer).

Can I cancel my order?
Yes. If your order has not yet been shipped, you can always cancel it and your payment will be refunded. If your order has already been shipped, you will need to return your order as stated on our returns policy.

How is my order shipped?
We ship international orders via UPS and domestic orders (Portugal) via CTT Expresso.

What are the shipping costs?
Shipping is free for any worldwide location for orders over 300€, except for sale items.
Shipping costs will depend on your destination, and will be added to your order at the checkout, before the payment.
Please note that shipping costs do not include import duties and/or taxes. Shipping costs for USA and United Kingdom will be converted to respective currency, based on the exchange rate.
You can find bellow the shipping cost for each destination country:

DESTINATION COUNTRY
SHIPPING COST
Portugal €5
Spain
€11
Europe Zone 1 - Germany, Austria,
Belgium, Denmark, Finland, France,
Greece, Holland, Ireland, Luxembourg,
United Kingdom, Sweden
€13
Europe Zone 2 - Bulgaria, Cyprus,
Croatia, Slovakia, Eslovenia, Estonia,
Hungary, Latvia, Lithuania, Malta,
Poland, Chez Republic, Romenia
€19
United States €25
Angola €35
   
How fast are orders processed?
Delivery times depend on your destination country:

DESTINATION COUNTRY
DELIVERY TIME
Portugal 1-3 days
Spain 1-3 days
Europe Zone 1 - Germany, Austria,
Belgium, Denmark, Finland, France,
Greece, Holland, Ireland, Luxembourg,
United Kingdom, Sweden
1-3 days
Europe Zone 2 - Bulgaria, Cyprus,
Croatia, Slovakia, Eslovenia, Estonia,
Hungary, Latvia, Lithuania, Malta,
Poland, Chez Republic, Romenia
1-4 days
United States 1-3 days
Angola 5-6 days
   
Uila operates from Monday to Friday and not on local/public holidays.
Please note that delivery times might be extended during sale and festive seasons.
Delivery dates are approximate and we will not be responsible for unpredictable events, or delays related to customs procedures.
You should consider delivery time from the moment your order is shipped (shipment will only occur once we have received the payment).
Please be aware that you cannot change your shipping address during the shipment of your order.

Can I track my order?

After placing an order, you will receive an email with the order details and important information.
You will be able to follow your shipment status using the tracking number we’ll provide by email once your order is shipped.
If you created an account on our website, you can also check the status of your order in the ‘My Account’ area of the site.

Are taxes and duties included in my order total?
For all countries inside the European Union (EU), prices include Portuguese VAT.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes.  For these countries, shipments will be shipped on a DDU (Delivered Duty Unpaid) basis, which means you may be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs.
Please contact your local customs office for more information.

Free Shipping 15th - 22nd December

Secure Payments Visa, Mastercard, Paypal

Express Shipping On all orders