You have 14 days from the date you received your order to return your items.
Items must be returned new, unworn, unwashed and undamaged, with all garment tags still attached and in its original packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Uila will not assume liability for loss or damage occurred during shipment of the returned product. We advise to send the package with a dispatch number so that it can be traced.
You will be responsible for any return shipping fees. Any shipping and/or duties and taxes are nonrefundable. However, in the case of an exchange, we will not charge any additional charges for shipping the new items.
How should I proceed to exchange items?
Please note you can only exchange items for a different size, based on stock availability. If you would like to exchange your item for an alternative product, please return the original item for a full refund or store credit and place a new order.
Please mark your return shipment as “RETURNED GOODS” on the outside of the package. All returns should be sent to:
Padrões & Detalhes, Unipessoal, Lda
Rua Diogo de Silves, nº169 7ºEsq
4400-628 Vila Nova de Gaia
When will I get my refund?
Upon our receipt of the product and after evaluating its condition, the value will be fully credited using the same payment method. We will not refund shipping charges, duties and taxes or return shipping costs.
On orders paid via credit card, the amount shall be refunded in the client´s card account. Please note that the deadline of the refunding process may vary depending on the credit card company supplier.
The amount of orders paid through Paypal shall be refunded to the respective Paypal account.
For orders paid via ATM, you should inform us of your IBAN at [email protected], so we can be able to refund you to your bank account.
Please note that in the refunds to EU countries the VAT tax will be reversed.
How should I proceed in case of damage in transit or defective products?
Before shipping, all items are carefully checked by our team to make sure they arrive in perfect conditions. However, if you have received a damaged, defective, or incorrect item, contact us at [email protected] with your order number, within 14 days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund using the same payment method.
Can I return sale items?
All sale items cannot be returned for a refund, exchange or store credit. Returns policy will not apply on sale items.
Our returns policy will not apply.
If you send a sale item back to us for a return we will not be able to process a refund. Once received at our warehouse, any sale item will automatically be shipped back to you.